Nest Property Solutions Rental Policies

Rental Policies and Agreement Summary

These policies apply to all members of the Guest's party no matter the age or affiliation ("Group").  Guest acknowledges that Guest is responsible for sharing the renter agreement, and its requirements, with all members of the Guest's party and anyone else permitted onto the Rental Property by the Guest.

  1. Guest agrees to abide by all rules and regulations contained herein or posted on the premises related to the Rental Property.  Guests obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises that Guest uses.  Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation.  Guest's breach of any duty contained in this paragraph shall be considered material and shall result in the termination of guest occupancy with no refund of any kind.
  2. In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the web site or the confirmation letter, without prior approval by Owner.  No fraternities, school, civic, or other non-family groups are allowed unless Owner grants prior approval.  In no event shall Guests assign or sublet the Rental Property in whole or in part.  Violations of these rules are grounds for expedited eviction with no refund of any kind.  Guests hereby acknowledge and grant specific permission to Owner to enter premises at any time for inspection purposes should Owner reasonably believe that Guests are causing or have caused any damage to Rental Property.  Guest further agrees to grant Owner access to Rental Property for purposes of maintenance and repair.  If listed "For Sale", Guests agree to grant access by scheduled appointment upon notification.
  3. In the event Guest wishes to terminate this agreement, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable.  The refund policy is as follows:
    Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 7 days prior to the arrival date of the reservation. For cancellations made within 7 days prior to the arrival date, no refund will be issued.
  4. A payment of 100% is taken by Owner at the time of the booking.  Any remaining balance must be paid days prior to the arrival date, or this Agreement may be cancelled by the sole option of the Owner.  An automatic credit card payment for the remaining balance will be scheduled by the Owner to be made days prior to the arrival date.  The credit card of the first payment is used if a credit card was provided.  If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is promptly paid in full, or the reservation will be canceled with no refund of payments made.  All policies contained in this Agreement shall apply equally to payments made by credit card, check or cash and whether made via website, by phone or in person. Any refunds due to Guests from a credit card payment will be refunded by credit card transaction; all other refunds will be made within 30 days by check.
  5. A security deposit is required ("Security Deposit") and will be automatically reserved for the booking.  The automatic reserve is conducted by putting a hold or charge on the Guest's credit card for the amount of exactly day(s) prior to the arrival date.  The credit card of the last successful payment will be used.  If there are no successful credit card payments, it is the responsibility of the Guest to send by check to the Owner to satisfy the Security Deposit requirement.  If, at the end of the rental period, the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within days.  In the event of any damages, Owner will provide Guest with a full accounting of expenses incurred and deductions made from the Security Deposit.  Should the damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within business days after receiving notification.  Deductions from Security Deposit may include, but are not limited to: excess cleaning fee, hot tub draining and refilling fee, trash removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees.  Owner is under no obligation to use the least expensive means of restoration.
  6. Regular payments and security deposits for the booking will be displayed as NEST PROPERTY SOLUTION on the Guest's credit card statement.
  7. Guests must obtain permission from the Owner to have pets on the Rental Property.  If permission is not given by the Owner, any pet(s) found in or about the Rental Property will be grounds for expedited eviction and forfeiture of all monies paid.
  8. Guests must inform the Owner of their intention to bring children and the specific number.  A child is defined as any person under the age of 18.
  9. No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc.  The Owner will make every reasonable effort to assure that such appliances will be and remain in good working order.  No refunds will be given due to power blackouts, water shortage, flooding, snow, construction at adjacent properties, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of god or nature.

  10. There are no refunds for no-shows, and/or if a guest chooses to depart a property early under any circumstances that is not authorized by management. Guests understand all fees will be forfeited when making these decisions. On a rare occasion a missed clean can occur, our policy is to move the guest immediately to a “clean and comparable property” if available, or offer housekeeping services as soon as staff is available.

  11. If there are signs of a pet at a non-pet friendly property reported back to our office after your departure, you will be contacted, and you will be charged $100.00 per pet per night for each night of your stay and additional $150 cleaning fee. Please respect our owners’ homes and do not bring your pet if they do not allow them.
  12. Telephones in the Rental Property may be blocked to allow local calls only.  Guest may need a calling card in order to make long distance calls from the Rental Property.  The Owner may choose at the Owner's sole discretion to allow long distance telephone calls to be made for free.  If the Owner has not clearly listed that as a feature of the Rental Property on the website, confirmation letter or marketing material, Guest must assume that long distance telephone calls are not allowed.
  13. Guest is responsible for all shipping costs for any Lost and Found items that Owner is requested to return to Guest.  Items found and not claimed within 30 days will be disposed of at the discretion of Owner.
  14. If a hot tub or pool is provided at the Rental Property, it will be prepared and tested for proper and safe chemicals prior to or on the day of occupancy.  Misuse of a hot tub or pool by the spilling of foreign substances into the pool, i.e. soap, shampoo, oils, glass or metal will result in a Service Call Charge at the sole discretion of Owner.  Under no circumstances are pets allowed in pools or hot tubs.  Violation of this provision shall be grounds for expedited eviction and forfeiture of all monies paid.
  15. If linens or towels are rented from Owner or supplied with Rental Property, Guest is responsible for lost or damaged items at the cost of two (2) times the published standard rental price for such damaged or lost linens or towels.
  16. Contracted guest(s) are solely responsible for the security of the unit; the content of the units, and any personal property of guests during their stay. When the unit is not occupied, all doors and windows must be locked, and outside light left on at night. For those with electronic door codes, double check that the door has secured itself when you vacate the premises.  Codes are changed between guests, for the security of the unit and our guests.
  17. To assist in complying with Short Term Rental Codes video cameras are located on the exterior of the home, may be photographic or video recordings in nature with no sound monitoring, are clearly visible and are only in view of driveways and outdoor parameters. This excludes monitoring of hot tubs or towards any windows We do not want our guest to feel that their privacy is being infringed upon and monitoring is similar to that found in Hotel lobbies and hallways. We are disclosing this information prior to your arrival. Please feel free to contact us with any concerns or clarifications. There is no electronic video surveillance monitoring pools or spas, or in the interior of the house.

  18. Nest Property Solutions is not responsible for the weather, road closures, power outages, wildfires, poor air quality, flight cancellations/delays, or other Acts of God that interrupt or cancel a trip. This includes illness/death in a family, car troubles, etc., and there will be NO REFUNDS within 7 days of arrival. This is why it IS imperative for the traveler to purchase Travel Insurance. This policy can be purchased all the way up to 48 hours prior to your arrival, but the sooner it is purchased the better. Understand, we are under a contractual and financial responsibility to our homeowners in regards to your stay. It benefits ALL parties involved if the traveler purchases the travel insurance to protect their travel dollars. It is disappointing for everybody when outlying factors can affect a much anticipated trip, but it is more stressful and unnecessarily burdensome when your travel dollars are on the line due to not protecting them through purchasing Travel insurance.

  19. In the event Owner is unable to make Rental Property available for any reason other than described above or a reasonable substitute as determined by Owner, Guest agrees that Owner's sole liability as a result of this unavailability is to provide a full refund of all monies paid under this Agreement and Guest expressly acknowledges that in no event shall Owner be held liable for any special or consequential damages which result from this unavailability.  Guest also agrees to indemnify Owner from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, injury sustained as a result of use of the phone, spa, hot tub, sauna, whirlpool tub, pool, exercise equipment, elevator, etc. except only such a personal injury caused by the gross negligence or intentional acts of the Owner.
  20. Guests will not act in a manner that will infringe upon other guests’ or neighbors’ rights, enjoyment or use of property or adjacent property. Respect quiet times and keep noise levels down between 10 PM and 7 AM on weekdays and 10 PM and 9 AM on weekends (Local Moses Lake Noise Ordinance). Disruption and/or a call resulting from blatant noncompliance of this ordinance will warrant a visit from the local sheriff. A second call will result in eviction from the property and forfeiture of all fees paid. We must have complete quiet after 10:00 P.M. No exceptions.  The following items are strictly prohibited in/on site of the vacation home, or on any property adjacent to the vacation home: no paint balls, firearms or any kind big or small, no fireworks, left over cigarette butts, beer/alcohol containers. Please be respectful and do not litter. No trespassing at any time on neighboring properties, private property, etc. if we are contacted from a local source that guest(s) are in non-compliance of this request, they will be asked to vacate property by local law enforcement and will result in forfeiture of all fees paid. Nightly rentals are a very heated topic right now in the area, so it is imperative that rental guests respect and understand they are in communities where people reside and they appreciate that rental guests do not in any way disrupt their use and enjoyment of their private home, just as we would expect them not to interrupt your use and enjoyment of your vacation rental home. We appreciate your understanding in this matter.
  21. Owner may terminate this Agreement upon the breach of any of the terms hereof by Guest.  Guest shall not be entitled to the return of any rental monies paid under the terms of this Agreement and shall vacate the Property immediately.
  22. Agreement shall be enforced under the laws of the state within which the Rental Property is located, including any applicable rental acts of that state, and represents the entire Agreement.  Any amendments must be in writing and signed by both parties.  In the event of a dispute, legal action may only be instituted in the county within which the Rental Property is located.  If any part of this Agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement.
  23. The Rental Property may offer access to recreational and water activities, including but not limited to canoes, bicycles, and swimming.  Guest fully understands and acknowledges that outdoor recreational and water activities have inherent risks, dangers and hazards.  Participation in such activities and/or use of equipment may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability.  Guest agrees to fully indemnify and hold harmless the Owner and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owners, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable.  Guest hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owners or by any other person.  Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Owner and any and all agents, employees, or contractors from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities.  Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies Owner from any and all claims arising from such other persons.

NOW, THEREFORE, in consideration of the mutual agreements and covenants herein contained, Guest has read and agreed to the following:

I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property.  I acknowledge and accept that the sole responsibility for safety lies with the participant.  In agreeing to this, I acknowledge that outdoor activities and exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death.  Steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent in participating in camping, outdoor and water activities.  I know that alcohol and/or drugs do not mix safely with any outdoor activity.

I am over the age of 25 and assume responsibility for all in the Group, and the Group is visiting the property and using the equipment and is engaging in activities or events at the Group's risk.  I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit and use, operation or possession of equipment hired or loaned to me.  Acknowledging this, I accept complete responsibility for the Group, and the Group is visiting the property and using the equipment and is engaging in activities or events at the Group's risk.

I will abide by the rules and accept these rental conditions: